Support Plan

We will identify your needs though the Needs Assessment and Support Planning process
We will involve you and incorporate your views into the support plan
We will ask you to sign the Support Plan to ensure that you agree with it
We will provide you with a copy of your Support Plan if you want one
We will provide you with a leaflet explaining what the Support Plan is about
We will ask you how you would like to receive the support either in your home, in the housing office, or by telephone

Dealing with your support needs

We will keep in regular contact with you - at least once every four weeks
We will deal with agencies on your behalf and advocate where necessary
We will get agencies to assist and support you
We will endeavour to deal with your support needs
We will monitor your claim for Housing Benefit on a weekly basis
We will work closely with the rents, antisocial behaviour, repairs or tenancy management team in dealing with your issues if necessary
We will write letters on your behalf