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Tenancy Management


The Tenancy Management Teams help residents understand their tenancy agreements and deal with all housing tenancy related queries. 

Some of the areas we deal with include:

On some estates we hold regular surgeries as well as sheltered surgeries and estate inspections.  We also attend residents’ meetings on request.

Important: If you are a tenant living within a sheltered housing scheme you will receive help from your Community Housing Officer/Resident SocialWorker as part of your support plan.

Tenancy Management and Rents - Service Standards
 

Tenancy verifications - tackling sub-letting


Illegally sub-let homes cost the council thousands of pounds every year. It also reduces the number of homes we can offer to genuine applicants and adds to the length of time genuine tenants have to wait for a transfer.  To help tackle fraud and cut down on the number of illegally sub-let homes, we will be conducting regular tenancy verification checks to establish that genuine tenants are in occupation.

Tenancy Management Officers will make unannounced visits to your home. You will be asked to provide photographic identification, proof of address, and details of your household composition.  If you suspect that a property has been abandoned or that someone lives in a property without our consent, please report this to your local area housing office.

Monitoring is an essential part of our decision-making process, and in order to effectively deliver our services and address any gaps in service provision, we will be asking you questions around equality.  We will respect the information provided by you about your household and ensure the data is kept confidential.    

The interview should only take a few minutes; we trust we can rely on your co-operation to provide the relevant information.  Click on the link below to see what type of identification you will required to provide.

Verification and equality monitoring form