Sheltered Housing
Sheltered Housing is a grouped development of purpose built accommodation specially designed for older people. It is available for the over 60s who need support to remain independent but have assistance if and when they need it. There is an alarm system to alert staff in an emergency and regular visits are made to ensure residents are all well.
Residents are provided with their own unfurnished flat. Some flats are linked by heated corridors to shared facilities such as a common room, laundry or guest room.
There are 34 schemes of this type in the borough, which vary in size from 17 to 62 flats. The average number is between 30 and 35.
Living in Sheltered Housing you will have the same Conditions of Tenancy as all our council tenants except the Right to Buy.
Further information, including more information about the council schemes and Sheltered Housing
to buy can be found on the
Ealing Council website
.
Sheltered Housing Service Standards
The
Sheltered Housing Service Standards
tell you about the level of service you can expect to receive if you live in Sheltered
Housing. They have been drawn up with the help of Sheltered Housing residents. We will closely
monitor how well we perform and will report back to residents. We will review all service standards
at least once a year.
Who does what?
Ealing Council is the landlord of Sheltered Housing tenants. Ealing Homes carries out a
number of services on behalf of Ealing Council. This page will tell you
who does what
and provides useful contact details.
Careline
More information about Careline can be found on the
Ealing Council website
.
Careline is a 24-hour, 365 day a year emergency alarm service, which is available to Ealing Homes' residents who do not live in Sheltered Housing and who are vulnerable, regardless of their age.
It is an alarm system that operates using a special telephone unit in your home. You get help in an emergency by pressing a button, which goes through to control centre staff. There is a modest charge of £3.35 per week for this service. If you would like them to hold a key you will be charged an additional £1.90 per week (excluding VAT). (The total charge with key-holding where applicable is £68.25 per quarter).
There is no installation charge and you will receive your first invoice three months after
installation.
How do I apply for Sheltered Housing?
You need to be over 60 years old. However, exception may be made for those over 50 with
disabilities. If you are a council tenant, you can get an application from your Area Housing
Office. Before a decision is made about providing sheltered housing, information from doctors,
social workers, voluntary agencies, occupational therapists or anyone who provides a service to the
applicant will be considered.
For more details please contact your Housing Officer at your local Area Office.
Useful Links