Insurance Claims
Household Building Insurance provides financial protection against unpredictable risks. The
insurance pays for the cost of repairing or rebuilding your home if it is damaged by unforeseen
events (as detailed in the insurance policy).
We arrange building insurance cover for all leasehold properties. This is a condition
of your lease and is because the council remains responsible for the upkeep, repair and maintenance
of the structure and communal areas. Having more than one insurance company would prove
difficult when making claims.
The building insurance only covers the structure and common parts of the building and not the
contents of your home. We would strongly recommend that you arrange insurance cover for your
contents.
Our Home Ownership Services section deals with enquiries related to leasehold building
insurance.
Cover
The risks covered under the policy in respect of loss or damage to the building are:
- Fire, lightning, explosion or earthquake
- Aircraft
- Storm, tempest or flood
- Escape of water (causing damage to the building)
- Escape of oil (causing damage to the building)
- Theft of fixtures and fittings, and damage caused by thieves
- Impact
- Riot
- Subsidence, landslip or heave (excluding the first £1000)
- Damage by falling TV/Radio aerials
- Falling trees
The insurance policy booklet contains further information regarding all the terms and conditions of the building insurance currently in place. This booklet is provided with the first service charge invoice and also upon request. Please contact Home Ownership Services to receive one in the post.
Payment & Premium
The annual building insurance premium applies to the financial year as opposed to calendar
year. You pay for it through your normal monthly service charge.
Under the policy, your property is given an “insured value” which is the cost of rebuilding
your home. The rebuilding value is different from the actual value of your home if you were to sell
it. We adjust the insured value every year in line with changes made in the House Rebuilding Cost
Index.
A copy of the Buildings Insurance Schedule for your property can be provided on receipt of an
administration fee.
Claims
If you need to make a claim against your building insurance please contact Home Ownership
Services on 020 8825 6108 or
homeownership@ealinghomes.net
and a claim form will be sent to you. After completing
the form please return it to Home Ownership Services who will then forward it to the loss
adjusters.
Ocaso Insurance Services have arranged for a claims handling company, Davies Managed Systems,
to deal with all the claims under the policy.
Where damage occurs that is covered by the risks detailed above, you are responsible for
paying for the cost of repair/reinstatement, following which the claim will be dealt with by the
loss adjusters and reimbursed directly to you.
For consent to carry out emergency repairs prior to submitting a claim form, you should
contact Davies Managed Systems on 0870 420 1168, this is line is also open outside normal working
hours.
You should make a claim within 90 days of the event leading to the loss or damage. There is a
£50 excess for each building insurance claims except for subsidence, landslip and heave where a
£1000 excess applies.
Davies Managed Systems
Tel: 0870 420 1168
Fax: 0870 420 1180
