Who's in charge of what?
The Estate Services Structure chart may help you to understand who is responsible for each aspect of Estate Services.
- The Caretaking Manager is responsible for all the caretakers across the borough and is there to ensure that the cleaning and caretaking activities are carried out to standard on on the days they are required to happen.
- The Contacts Manager is responsible for the mobile cleaning team, ensuring appropraite cover is in place in liaison with the caretaking manager. This role is also responsible for the monitoring of any SLA's we have in place and the jet washing team.
- The Quality Officer role is there to carry out independent checks to ensure that standards are being maintained and this is done in conjunction with the published cleaning standards.
Which Senior Caretakers are in charge of what area?
All the senior caretakers have qualified as assessors in the British Institute Cleaning Science which is a recognised qualification in Cleaning Standards and also in Customer Care (both NVQ Level 2). A number of other estate service staff have completed NVQ Level 2 in Cleaning Standards and the remaining are currently been trained.