Customer service standards

We will:

• Send you a quarterly rent statement
• Offer you different ways of paying your rent
• Advise you immediately when you become two weeks in arrears
• Offer interviews and home visits for tenants in arrears
• Replace swipe cards within three working days
• Provide Support for vulnerable tenants
• Provide advice on benefits and managing debt.

We value your views and suggestions on our service. If you have any suggestions or feedback you can contact us on 0208 825 8666 or email us at complaints@ealinghomes.net