Decent Homes Call Centre news
On Monday 16 July 2007 the Decent Homes Call Centre Team started using the OHMS Contact
Management module for logging and monitoring all communications received, and this process
means timescales and targets can be monitored.
Monthly reports will be provided to relevant Service Managers, and subsequently performance
feedback will be given to contractors and Resident Liaison Officers.
The Decent Homes Team can now adopt a more serviceable approach when dealing with all
customer related enquiries.
Further information on Decent Homes.
