Complaints, Compliments and Suggestions
Ealing Homes welcomes your comments on the services we provide. Although we aim to get our
services right, there are times when things go wrong. We also hope that there may be times
when you would like to tell us when we are doing things right. Your feedback is important and
helps us to improve our services.
If you have a concern or suggestion about a particular service Ealing Homes provides, you should contact the service manager or the person that investigated your complaint for further details. (The name and contact details of this person will be included in the full response). If you are still unhappy you can contact the Ealing Homes Complaints Officer.
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To contact Ealing Homes to make a formal complaint, compliment or suggestion please
call:
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If you would like to send a compliment please use the details above or fill out this compliment postcard and send.
Compensation Policy
If we fail to deliver to good level of service you may be entitled to compensation. Read the Complaints, Compliments, Suggestions Procedure and Compensation Policy for more information.
What happens?
We will quickly and thoroughly investigate and deal with your complaint.
Not happy?
Contact the service manager or the person that investigated your complaint for further details.
Where else can I go?
If you are still unhappy with our response, you can contact Ealing Council direct, your local ward Councillor or MP or the Local Government Ombudsman.