A-Z of Services

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Scaffolding
Decent Homes works, for example, windows, doors and roofs will involve scaffolding

Schedules
Find out when caretaking and cleaning work is done across your estate

Security
We want you to feel safe in your home. We carry out regular security improvements in Ealing Council homes. Ealing Homes has adopted the police-endorsed “Security By Design” principles in all its major projects

Service Charge arrears
Your lease states that you have to pay service charges promptly on demand. If you are having a problem with payment for whatever reason, please contact us without delay

Service Charges
A service charge is a payment you make towards the costs of providing and maintaining services for the block you live in. It relates to actual and estimated costs

Service Standards
The Ealing Homes Customer Service Standards are simple to understand, set performance standards and are reviewed regularly in line with public feedback

Sheltered Housing
Sheltered Housing is a grouped development of purpose built accommodation specially designed for older people. It is available for the over 60s

Sheltered Housing Forum
A group which promotes the interests of all residents living in sheltered housing

Sheltered surgeries
Ealing Homes have introduced Surgeries for all tenants in Sheltered Housing Schemes

Small Estate Schemes Funding
Who can get funding and guidance on how to apply

Statistics
Ealing Homes regularly produces information on the performance of its service

Steam cleaning
These programmes detail the schedules for Ealing Homes to steam clean lifts and jetwash bin rooms and chutes

Structure
The Management Structure at Ealing Homes

Suggestions
Complaints, Compliments and Suggestions

Support
Tenancy Support is a free service designed to give people advice and assistance to help them maintain their tenancy and live independently

Surgeries
Scheduled surgeries for East and West Areas

Swipe Cards
Rent payments by swipe card